advantages of outsourcing

[sanpaku_backup]

Whenever I call Sallie Mae about S.'s college loans, it is no problem for me to speak with them, even though S. has a distinctly girly-sounding name.

I doubt that in Bangalore or wherever they are routing the calls, they know from male or female names in the United States.

The downside is that actually getting their customer service department to do anything, or to understand what you would like them to do, is not easy.